AURORA, Colo. (KDVR) – A suspect is in custody following a series of shootings across Aurora that ended with police opening fire.
That suspect, 38-year-old Eugene Demetrius Robertson, was arrested outside Robinwood Condominiums after neighbors said he fired multiple shots inside a condo.
Shipment arrived 10 minutes after 911 calls started
Shannon Walker lives inside. She told FOX31 that she started calling 911 at 11:57 p.m., but couldn’t get through.
“Yeah, 911 wasn’t answering us. They wouldn’t come. They weren’t answering our calls,” she said. “Where do you go when someone shoots at your house? Where are you going? I just panicked.
Aurora police said dispatchers began receiving 911 calls from the resort at 12:01 a.m., but police weren’t dispatched until 12:10 a.m., arriving at 12:14 a.m.
In that 13-minute window, Walker said Robertson fired through his door and walls, screaming from outside.
“We finally got them on the phone and then everything just froze. All I hear is glass, and I just screamed,” Walker said.
A spokesperson for Aurora911 told FOX31 that “the caller was extremely uncooperative, exhibiting great difficulty obtaining information, which delayed the deployment process.”
They also released a statement saying Walker’s family hung up and dialed 911 multiple times before reaching a dispatcher. Here is the full statement:
Each time the caller disconnected and dialed 9-1-1 again, they went to the back of the queue. This is an example of why we strongly encourage callers to always stay on the line when dialing 9-1-1, to ensure callers connect with a 9-1-1 professional. fastest way possible. Not only does hanging up and calling back delay connect time during a fast-paced, high-volume event like this, it also forces 9-1-1 professionals to return every abandoned call, removing them from availability for answer new incoming calls.
Aurora911 would like to emphasize that questions asked by a 9-1-1 professional do not delay response, but are intentionally designed to expedite the correct (and safest) response to a call. While the 9-1-1 professional gathers information from a caller, the dispatcher reviews updated information in real time and relays it to responders as they coordinate their deployment to the call. Answering our questions provides the details responders need to respond appropriately and consider what steps need to be taken to ensure a safe scene, minimize ongoing risk to victims and residents near a crime scene and obtain identifying information on a potential suspect, so they are prepared to quickly identify and intervene with the right person.
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